About Us / Our Guarantee

Olejo Inc. is committed to bringing our customers top of the line, affordable products right to their doorstep. Olejo Inc. guarantees quality in every product we ship, and our number one priority is the customer experience and making it as pleasurable as possible. In order to keep our customers happy we try to strike a balance in what are the four most important parts of the online shopping experience: Customer Service, Affordability, Product Selection, Quality Control. We work very hard to make sure that your shopping experience with us is one that will keep you coming back time after time.

Jeff, one of our graphic designers, poses for a picture at his desk.

Customer

We understand the magnitude of your purchases, and for that reason we strive to help you before, during and after your purchase. When you buy from an Olejo Inc outlet, it means that you are buying from the most knowledgeable sales staff online. If you have any questions feel free to call one of our trained customer service representatives. Our customer service staff is required to go through an intensive four week training course designed to teach them how to help you the best and most efficient way possible in order to make you a satisfied customer. All of our customer service representatives have extensive product knowledge, and together have over 100 years combined knowledge in the home furnishings industry. Please feel free to email us with any product questions, concerns, or any feedback you may have. We are always trying to improve the quality of our customer service, and with your input we are sure that we can continue to innovate and improve the way we serve you.

Affordability

We work very hard to keep our prices as competitive as possible, and almost everything on our site ships free. We try hard to keep our prices up to date and accurate when compared to our competitors, so our customers can rest assure they are getting the best prices available online! If you see that there is a better price out there, just let us know, more often than not, we will be able to match or even beat that price. We have an extensive network of vendors that we work tirelessly with in order to make sure that the prices we offer truly deliver value and savings to our customers. Olejo Inc ships our products to our customers via a mix of stocked, drop-shipped, pick up only, and cross docked products.

Product Selection

It is our goal to provide our customers with an extensive selection of products so that our customers can find the items that they really want, and have those items delivered directly to them, where and when they want them. Our buyers continually work with our vendor network to keep prices competitive, and selection fresh and stocked! We are adding more brands all the time, so check back often as we will continue to add products that can enhance your lifestyle and meet your specific needs. We believe that maintaining a good product mix is the best way to truly deliver the best values to our customers, and allows us to get you the products you want faster than anyone else selling product online.

Quality Control

Another main objective of ours is ensuring every product mailed out with the Olejo Inc. brand name on it fulfills the expectations of our customers. We focus our efforts on working only with the most respected suppliers and manufacturers in the industry who have excellent track records for producing and carrying high quality products. Therefore we can assure you that you will receive the quality products that you want, when you want them. Our quality control is unmatched, and we take every precaution to ensure that you are getting the best products at the most competitive prices

Customer Service

Need help placing an order, or do you have a question about a product? Don’t hesitate to give us a call Monday through Friday 8AM-8Pm EST, and 11AM-4pm on Saturday and Sunday. Our customer service team is ready to help you find any answer to any question you have. Or if you have a question that you would rather email, feel free to submit a question to us via email at info@olejo.com. Our customer service team is ready and willing to assist you with your purchasing decisions.

Contact Us

If you need anything at all do not hesitate to call us. We are here to serve you and make your shopping experience with our stores an experience that will keep you coming back. We strive to offer the best customer service in the industry. If you need anything at all please contact us by one of the ways listed below:

• By Phone: (1) 866-805-0120 or 617-516-6773
• By Email: Info@Olejo.com
• By Mail:
  
  Olejo Inc
  36 Gloucester St
  Suite 3
  Boston, MA 02115

Order Cancellation

Once you have submitted an order to Olejo Inc depending on the order and shipment selection you chose, you will have approximately 12 hours to cancel your order. If your order has shipped out of one of our warehouses you will incur any shipping charges resulting from a shipment cancelation, or order stoppage.

Safe and Secure Shopping

At Olejo Inc we take secure shopping very seriously! When you shop with an Olejo Web store you will never have to worry about security. Our web stores are built to exceed industry security standards. We encrypt all information over our sites through 256 bit SSL (secure socket layer) security encryption offered by VeriSign, an industry leader in internet security. The SSL encryption technology works with Netscape, Microsoft Internet Explorer, Firefox, Google, and AOL browsers, so that only Olejo Inc can read a buyer's personal information. This means that any information entered into one of our web stores is immediately scrambled and encrypted making it impossible for any unauthorized source to obtain your personal information. This makes it actually safer to shop online then it does to use your credit card in a restaurant or physical retail environment where the information is not encrypted or scrambled.

Our stores take every precaution to protect your personal and confidential information. We will not resell your email address, personal information, or phone number to any third party.

Sales Tax

A great benefit of shopping with Olejo inc is that there is no sales tax that is charged on orders with the exception of orders shipped within the State of Massachusetts. Olejo Inc is not responsible for your local regulations so we encourage you to always check with your local state regulations before shopping.